After Sales Service

To modify or cancel an order

In order to ensure the shortest possible delivery time, your order will be prepared within 24-48 hours (except weekends and holidays) then handed over to the carrier. We have the possibility of modifying or canceling it if you contact us as soon as possible after the validation of the order, and before the dispatch of this one by contacting us via sales@pro-fold.co.uk or on 01244579374. If your order has already been shipped, we invite you to refuse it with the carrier and to retract by informing us via sales@pro-fold.co.uk. Reimbursement is made by bank transfer as soon as possible after receipt and control of the goods in our premises.

If upon receipt of your order, an item does not correspond to the one you had selected, contact us via sales@pro-fold.co.uk indicating in the subject line “non-compliant order”. We will ship the correct item back to you as soon as possible at our expense. An advisor will arrange the return of the nonconforming product to the warehouse.

For a product that does not comply with the order

You have 7 clear days, from the day you receive your products, to return the items to us in their original packaging. They will be immediately exchanged or refunded, depending on your choice and product availability. Please inform us by email via sales@pro-fold.co.uk or on 01244579374 of your wish to return the goods (in accordance with the provisions of our general conditions of sale and to specify your choice between: Product exchange (depending on stock availability), Product refund or Credit note. The refund or exchange of the item can only be done after receipt of it by us. The refund is made by bank transfer within a period of 14 to 30 days. However, we give ourselves the right to defer reimbursement until recovery of the goods or until the customer has provided proof of shipment of the goods. In the case of return of an incomplete item or damaged, a discount will be applied.The shipping and return costs remain the responsibility of the customer.Only the market value of the item (s) will be taken into account for the refund.
PLEASE NOTE: only products returned complete, in their original packaging and in perfect condition for resale will be accepted.
If you would like us to arrange for your item to be returned to our warehouse, the return amount will be deducted from your refund.

For a spare parts request

In order to be as responsive as possible, we ask you to send us pictures of the parts and the number of damaged or defective parts to sales@pro-fold.co.uk. Pro-Fold undertakes to keep spare parts in stock in sufficient number throughout the year to ensure any after-sales service on the products sold. We also offer spare parts for sale for requests that would not be taken into account under the manufacturing warranty. For assembly or any other question, please contact us at sales@pro-fold.co.uk or on 01244579374.